Shipping Policy & Payments

This Shipping Policy & Payments ("Policy") describes the data practices of ARTRIMO ("we," "us," or "our") in connection with our website located at www.artrimo.com (the "Site").

By placing an order through this website you agree to the following terms. This page informs you of our policies regarding mutual understanding that both parties mutually protect our service and set expectations. By using the service (www.artrimo.com-webite), you agree to all terms in accordance with this policy.

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Payment Method

• You can complete your shopping with credit/debit card, cash, paypal, stripe, iyzico payment methods and bank deposits. We accept Visa, MasterCard, American Express.
• You can make a Bank Transfer or EFT (Electronic Fund Transfer) to any of our bank accounts (TL).
• With your credit cards on our site, you can take advantage of an online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.

Shipping / Transit Time Internationally

We have worldwide DHL, UPS, TNT and Fedex shipping available. Delivery time; It depends on where you are and what product you buy.  High sales volume may briefly slow down delivery by a few days and for this we apologize! We send out sculpture in the order they are received and if there's ever a short delay in delivering your product, we'll reach out and let you know in advance. Shipping huge sculptures is not as easy as it may seem. Generally, orders shipped internationally are in transit for 4-30 days. We are able to offer a more specific estimate when you are contact us.

Transit Time Domestically; 

• In general, domestic shipments are in transit for 2-7 days 

Transit time Internationally;

• Standart Shipping; Estimated delivery :14-50 days 
• Express Shipping; Estimated delivery : 10-30 days

For any questions on shipping you can always call, chat with us on our live chat or email us here,  and we would be happy to help in any way we can. After your order has been processed and shipped; You will receive a shipping confirmation e-mail containing DHL, UPS, TNT or Fedex Post follow up information.It is customers' responsibility to track items and monitor delivery. Wrong address provided by customer may result in item getting shipped back to us, if that happens customer will be responsible for all back and forth shipment charges.We need a phone number at the checkout to make the shipping and delivery more seamless. Please contact us before buying if any of this is a concern.

Shipping Methods and Delivery Time

The shipping charges, which are the product shipping cost, will be paid by the buyers. We offer various shipping methods depending on your location and the type of item(s) you have ordered. The estimated delivery time for each shipping method will be provided during the checkout process. Please note that these delivery times are estimates only and actual delivery times may vary depending on factors such as customs delays, weather conditions, and carrier disruptions.

Dispatch Time

Orders are usually dispatched within 14 days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. Custumize products please send us a message for dispatch time and shipping.

P.O. Box Shipping

ARTRIMO will ship not to P.O. box addresses using postal services. We are unable to offer couriers services to some locations.

Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Sales Tax - Import Duties – Taxes 

Sales Tax (VAT) has not been applied to the price of its goods as shown on the website.  Import taxes, sales taxes (VAT), customs dutiesduties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and ARTRIMO encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to ARTRIMO at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Shipping Rates

Shipping rates vary depending on the shipping method you choose, the weight and dimensions of the item(s) you have ordered, and your location. You can see the shipping rates for each shipping method during the checkout process. When you shop at ARTRIMO stores, your orders are sent to the address you purchased with our contracted cargo companies. Shipping is free up to 5 Volumetric Weights. Different shipping charges are defined according to the volumetric weight of the products you add to the cart.  You can see this amount in the cart before your order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. You can contact us for fast shipping option.

International Shipping

We offer international shipping to select countries. Please note that international orders may be subject to customs fees, import taxes, and other charges which are the responsibility of the customer.

We pay customs fees for Canada, United Kingdom, and Eurozone countries. For other countries, DUTY CHARGES can be charged on INTERNATIONAL shipments. ARTRIMO could not be held accountable for those charges. please contact your state/country department for more info.

Information Notes

• The price subject to the offer has been given based on the container, weight, size and zip code information you have specified, and if there is a change in this information, the price will also change. Pricing in express service is made according to the weight that is heavier in the comparison of gross weight and volumetric weight. Volumetric weight: It is calculated as Width x Length x Height (cm) / 5000.
• +85 €uro is added to the shipping fee in the basket for each piece of your shipment whose actual or volumetric weight exceeds 70 kg and/or one dimension exceeds 120 cm.
• If the real or volumetric weight of your shipment is less than 68 kg; And if the longest edge exceeds 274 cm, the additional price is given over 68 desi before the basket.
• Prices per kilo applied in the range of 31-3000 kg cannot be applied if the shipment is under 31 kg or weighing more than 3000 kg.
• If the piece weight of your shipment does not exceed 300 kg and/or the size of one dimension does not exceed 300 cm and the weight per AWB is below 3000 kg, we can transport it as DHL Express. (If the conditions are met, the volumetric weight may be over 3000 kg)
• +20 €uro will be reflected on the invoice if the destination or the place where your shipment will be received is a remote point. You can check whether DHL Express has delivery and collection service from this link.
• In countries with Elevated Risk (Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Syria and Yemen) +20 Euro will be reflected on the invoice.
• In countries covered by Restricted Destinations (Central African Republic, Republic of Congo, Eritrea, Iran, Iraq, North Korea, Liberia, Libya, Somalia, Syria and Yemen), + 30 Euros will be reflected on the invoice only for package shipments.
• For parcel shipments to Iraq, Syria, Libya and Yemen, 20 + 30 = 50 Euros will be reflected on the invoice in addition to the sales price, since the country is covered by both.
• If the DTP (Duties Taxes Paid) service is marked on the bill of lading, 18 Euros will be reflected on the invoice.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Cancellation-Refund and Exchanges

Listing error : if a listing was made in error. We have the right to decline sale and refund the buyer. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. If you need to return or exchange an item, please refer to our Cancellation & Refund Policy.

Customer service

If you have any further questions or concerns about our Shipping Policy and For all customer service enquiries, please don't hesitate to contact us or please email us at info@artrimo.com or connect us via +48 731 076 566 with WhatsApp.