Custom Design

What is Custom Design ?

- Custom design refers to the process of creating a unique and original product or service to meet specific needs or requirements of a customer. It involves tailoring a product or service to meet the specific demands of an individual or organization rather than producing something that is mass-produced and designed for a wide audience. 

- The process of custom design typically involves collaboration between the customer and the designer or manufacturer to ensure that the final product meets the customer's exact specifications and expectations.This design process begins when the customer determines details such as the shape, size, colors, materials and functions of the product.For example, a specially designed sculpture can be specially designed according to the customer's lifestyle and needs.

- Custom design can offer many benefits, including a higher level of personalization, uniqueness, and exclusivity. However, it can also be more expensive and time-consuming than purchasing a pre-made or off-the-shelf product or service.

HOW DOES IT WORK?

Step 1: Personalized Design Requests 

Once the initial requirements have been established, we create one or more 3D design concepts for free, tailored to your preferences. You can then review the design and provide feedback through email, phone, video chat, or in-person meetings.

Step 2: Collaborating – Communication- Design Process

Your special orders, are processed in order of order.  Pre-project design is made by our expert professional team and the pre-project design is submitted for your approval. If revision is requested in the pre-project, you have the right to revise the project. Then we work to sensitize the selected design until you are satisfied with the final product. We make the changes you requested on the project and present it to your liking again. After the final approval, we start production. We share designs and concepts instantly in the design process. We know that it is better to receive feedback and early changes in the process when important work is completed. We stay in contact with you at every stage of the design process.

The exact approval date of the order starts from the date of pre-payment, provided that both parties have reached a mutual agreement. We typically complete the production of custom design orders within six weeks from the exact approval date. After six weeks, we deliver the products to the relevant cargo companies for shipment to you. Delivery times depend mainly on the sales volume. The average delivery time for your custom sculpture order to be delivered to you may vary depending on the express or standard shipping option you have chosen and the country you are located in.

Step 3: Our Production, Assembly

Artrimo makes custom products, and once production authorization is authorized by the Buyer, it purchases materials and schedules its labor force in the production line to specifically produce the product(s) ordered. After the design is determined and 50% of the determined product price is paid, we start the production and assembly with your final approval.

However, if the buyer deems it necessary to cancel the order or substantially modify the design of a product already in the production line (there is no charge for design modifications to design proofs prior to the Buyer authorizing production), Artrimo may choose to cancel the order and refund the Buyer's money, subject to a cancellation fee. The cancellation fee is 10% if the order is canceled within 3 working days after it is placed and 50% if it is canceled within 10 days. After 10 days, no refund will be made. These refunds are subject to production workload, any special materials purchased, etc., and are entirely at the discretion of ARTRIMO. The cancellation fee is calculated as a percentage of the total amount of the order.

Step 4: Delivery Process

After the production process is completed, in the final stage, we deliver the orders to the customer in the accepted format and on time.